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A Grandmother’s Comfort in the NICU: Meet Volunteer Cuddler “Ma Bell”

December 19, 2025 | Reading Time: 2 minutes
Grandmother holding grandson baby in NICU at Huntsville Hospital for Women and Children

When Caroline and Matt Bell arrived at Huntsville Hospital for Women & Children, they were not expecting to meet their son, Harrison, so soon.

At just 34 weeks and three days, Caroline’s water broke unexpectedly. Within two hours, the family was in the operating room for an emergency C-section. Harrison arrived and was quickly admitted to the Neonatal Intensive Care Unit (NICU), where he required breathing support and close monitoring.

“He was just early enough that he didn’t have all the skills he needed yet,” Caroline said. “So, the NICU became his place to grow.”


Like many NICU parents, Caroline and Matt faced the emotional challenge of leaving their baby each day. During that vulnerable time, the Bells found comfort in knowing a trusted volunteer was there for their son.

That volunteer was Lynn Bell. Or as the family refers to her, “Ma Bell.”

Long before her new grandson’s NICU stay, Lynn, who also claims the title of Matt’s mother, was already part of the Huntsville Hospital volunteer family. A cancer survivor, Lynn previously volunteered in oncology areas before beginning her role as a NICU volunteer cuddler in March.

Cuddlers provide comfort, human touch, and a soothing presence for babies when parents cannot be at the bedside. They rock, hold, sing, and read to infants, offering critical interaction that can support growth and development. For the Bells, Lynn’s role meant even more.

“It made everything easier,” Matt said. “When staff gave updates, we didn’t have to explain every monitor or sound. She understood what was happening.”

Caroline agreed, noting the peace of mind that came with knowing her son was in capable, loving hands.

“When she comes in, we don’t worry about stepping away to grab lunch,” Caroline said. “She knows what she’s doing. And as a mom, that reassurance is everything.”

Lynn’s care for her newest bundle of joy reflects the mission of all Huntsville Hospital Health System volunteers, who give their time and financial support to serve patients and families across its community hospitals. Caroline said that trust extends beyond her own experience.

“At the end of the day,” she said, “It’s knowing that when you can’t be here, when you’re taking care of yourself or your family, there’s someone who truly cares for your child.”

Harrison will be going home from the NICU just in time for Christmas, allowing the family to celebrate the holidays together. With older brother Hayden eagerly planning for gingerbread cookies while his baby brother sleeps nearby, the Bells look forward to their next chapter ahead.