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Visitor Information

Helen Keller Hospital

Visitor Resources

Having friends and loved ones nearby can make a meaningful difference during a hospital stay. This page provides helpful information to make your visit to Helen Keller Hospital as comfortable and supportive as possible.

Visitor Hours & Guidelines

Helen Keller Hospital maintains visitation policies designed to support patient well-being while ensuring a safe environment for everyone.

General Visitation Hours

Visitors may enter through the Main Entrance anytime between 7 a.m – 7 p.m. These doors lock daily at 7 p.m. for the safety of our patients, visitors and staff. Visitors leaving after 7 p.m. must exit through the Emergency Room.

During Your Visit

Calling Patient Rooms

Gift Shop

The Helen Keller Hospital Gift Shop is located on the first floor near the main entrance across from the cafeteria.

For more information or to place an order, call 256-386-4097.

Cafeteria

  • The Keller Café is located on the first floor near the main entrance.

    Weekday Hours:
    Breakfast: 6:20 a.m. – 10:15 a.m.
    Lunch: 10:45 a.m. – 1:30 p.m.
    Dinner: 4 p.m. – 6 p.m.

    Weekend Hours:
    6:20 a.m. – 2 p.m.

Visitation Details

Patient Visitation Rights

Patients have the right to designate visitors and may withdraw consent at any time. Visitation will not be restricted based on race, religion, gender identity, sexual orientation or disability.

Support Persons

Patients may designate a support person to assist with visitation decisions if needed.

Safety & Health Guidelines

For the health and safety of our patients and staff visitors should:

  • Be free of illness or fever
  • Follow infection control guidelines
  • Comply with any isolation precautions
  • Follow staff instructions during care or emergencies

During emergency situations, visitors may be asked to step out temporarily.

Department-specific Guidelines

Certain departments may have additional visitation rules. Please check with care teams for specific guidance.

After-hours Access

An overhead announcement will be made at the conclusion of visiting hours. After visiting hours, access may be limited to designated entrances.

Virtual Visitation

Virtual visitation may be available when appropriate.

Tobacco-free Campus Policy

HH Health maintains a strict tobacco-free policy across all facilities and properties. Smoking, vaping and the use of any tobacco or nicotine products — including cigarettes, cigars, pipes, e-cigarettes, vaping devices and smokeless tobacco — are not permitted inside buildings, in outdoor areas such as entrances and parking lots, in hospital-owned vehicles or at any HH Health location. This policy applies to everyone. We appreciate your cooperation in helping us maintain a safe, healthy and healing environment for everyone.

Supporting Patients Who Use Tobacco

HH Health recognizes that quitting tobacco can be challenging. Patients who use tobacco products are encouraged to speak with their care team about available resources and support options during their hospital stay.