Accessing Medical Records
Highlands Medical Center offers an online patient record request tool for the following individuals to request medical records:
- Patients requesting their own records
- Parents of minor patients requesting records
- Caregivers acting on behalf of a patient (i.e. Power of Attorney)
A copy of the Power of Attorney must be attached when completing the request. If the patient is deceased, a copy of the death certificate must also be provided. The online tool verifies identity using a valid photo ID (such as a driver’s license, passport or other government-issued identification), which can be uploaded via smartphone or webcam.
How to Request Medical Records
Patients may request copies of medical records by phone, by mail or online. Patients (or legal representatives) will be required to complete the appropriate authorization forms and submit a copy of a valid photo ID.
Request by Mail
To request records by mail:
- Complete the Authorization to Disclose Health Information Form
- Include a copy of a valid photo ID
- Submit to mailing address
Highlands Medical Center
Attn: Medical Records
P.O. Box 1050
Scottsboro, AL 35768
Processing Times
Once Medical Records receives your completed request:
- Electronic copies: Approximately 3 business days
- Paper copies: Approximately 5–7 business days
- Records stored on microfilm: Up to 30 days
Processing times begin once all required documentation has been received.
Online requests may take approximately 7–10 business days to process.
Patient Portal Access
A summary of your inpatient stay may be available through the Patient Portal.
If you do not currently have a login, you will need your discharge paperwork to sign in. Records not included in the portal must be requested through the Medical Records Department.
Requests From Physician Offices
Physician offices or other health care providers may request medical records by faxing a request on official office letterhead to:
Fax: 256-218-3583
If records are needed urgently for treatment within 48–72 hours, your physician may request them directly at the time of your visit.
Need Help?
If you have questions about your request, please call 256-218-3738.