Our Commitment to Patients
HH Health is committed to ensuring that patients and families feel heard, respected and supported throughout their care experience. Patient Advocacy services are available to help address concerns, answer questions and assist with resolving issues related to care, communication or patient rights.
Because advocacy services are managed locally, patients should contact the hospital where care was received for assistance.
How Patient Advocacy Can Help
Patient Advocacy teams may assist patients and families with:
- Addressing concerns or complaints about care
- Supporting communication between patients and care teams
- Providing information about patient rights and responsibilities
- Assisting with concerns related to safety, privacy, or respect
- Helping navigate next steps when questions arise
Advocacy services are designed to support open communication and help resolve concerns as quickly and fairly as possible.
When to Contact Patient Advocacy
Patients or family members are encouraged to:
- Speak with a member of the care team first whenever possible
- If you don’t reach a resolution with the team providing your care, we encourage you to contact the department manager, charge nurse or supervisor.
- If the attempts above are unsatisfactory, please contact Patient Advocacy at the hospital where care was received. Contacts for patient advocates at your hospital are provided below.
In urgent or emergency situations, patients should seek immediate assistance from a care team member.
Contact Patient Advocacy by Hospital
Patient Advocacy services are provided by each HH Health hospital.
To request assistance, please select the hospital where care was received to find contact information and next steps.
Athens-Limestone Hospital
Patient Advocacy
Phone: 256-233-9230
Crestwood Medical Center
Patient Advocacy
Phone: 256-429-4079
Decatur Morgan Hospital
Service Excellence / Patient Advocacy
Phone: 256-973-2124
Hours: Monday – Friday, 8 a.m. – 5 p.m.
After Hours: 256-973-2000
(Ask for the House Supervisor)
Email: service.excellence@dmhnet.org
Mail:
Decatur Morgan Hospital Service Excellence
1201 7th Street SE
Decatur, AL 35601
DeKalb Regional Medical Center
Patient Advocacy
If concerns are not resolved with your care team, please contact Hospital Administration.
Call Administration: 256-997-2145
(or extension 2145 when calling from inside the hospital)
After Hours / Weekends: Dial 0 and ask for the House Supervisor
Mail:
DeKalb Regional Medical Center
Administration Office
200 Medical Center Dr.
Fort Payne, AL 35968
Helen Keller Hospital
Patient Advocacy & Patient Safety Concerns
Call Hospital Supervisor: 256-386-4048
(or extension 4048 from a hospital phone)
Call Administrative Offices:
256-386-4556 or 256-386-4551
Huntsville Hospital
Office of Patient Experience
Phone: 256-265-9449
Hours: Monday – Friday, 8 a.m. – 4:30 p.m.
After Hours and Holidays: 256-265-1000
(Ask for the House Supervisor)
Email: HuntsvillePatientAdvocate@hhsys.org
Mail:
Huntsville Hospital Patient Experience
101 Sivley Road
Huntsville, AL 35801
Huntsville Hospital for Women & Children
Office of Patient Experience
Phone: 256-265-9449
Hours: Monday – Friday, 8 a.m. – 4:30 p.m.
After Hours and Holidays: 256-265-1000
(Ask for the House Supervisor)
Email: HuntsvillePatientAdvocate@hhsys.org
Mail:
Huntsville Hospital Patient Experience
101 Sivley Road
Huntsville, AL 35801
Lincoln Health
Patient Advocacy
Phone: 931-438-7433
Hours: Monday – Friday, 8 a.m. – 4:30 p.m.
After Hours / Weekends: 931-438-1100
(Ask for the Clinical Supervisor)
Call Administration: 931-438-7455
Madison Hospital
Patient Advocacy / Customer Service
Phone: 256-817-5014
Hours: Monday – Friday, 8 a.m. – 4:30 p.m.
After Hours: 256-265-2012
(Ask for the Administrative Supervisor)
Email: MadisonPatientAdvocate@hhsys.org
Mail:
Madison Hospital Administration
8375 Highway 72 W.
Madison, AL 35758
Red Bay Hospital
Patient Advocacy & Patient Safety Concerns
Patient advocacy services for Red Bay Hospital are coordinated through Helen Keller Hospital.
Call Hospital Supervisor: 256-386-4048
(or extension 4048 from a hospital phone)
Call Administrative Offices:
256-386-4556 or 256-386-4551